Slack Founder Stewart Butterfield Talks WFH with Guy Raz | How I Built This | NPR
Slack co-founder and CEO Stewart Butterfield tells Guy Raz how Slack handled the work-from-home surge, why the pivot from a failed video game gave the company its product, what 110,000 paid customers meant for reading demand, and why leaders must reassure people and repeat the plan in a crisis. TL;DR Butterfield says forced change expands what seems possible, and in uncertain times people need to be reminded what matters, reassured, and clear on the plan. Live Q&A recorded during the COVID-19 pandemic, so work-from-home and pandemic context runs throughout. Based on first ~37,000 caption characters, covering essentially the full 40-minute session. Details come from machine-generated captions and the guest's own claims; business figures are not independently checked. Topics are untimed; metadata follows YouTube. Source: https://youtubetotranscript.com/transcript?v=lUc9ZC4oeqg
Executive Summary (TL;DR)
Slack co-founder and CEO Stewart Butterfield tells Guy Raz how Slack handled the work-from-home surge, why the pivot from a failed video game gave the company its product, what 110,000 paid customers meant for reading demand, and why leaders must reassure people and repeat the plan in a crisis. TL;DR Butterfield says forced change expands what seems possible, and in uncertain times people need to be reminded what matters, reassured, and clear on the plan. Live Q&A recorded during the COVID-19 pandemic, so work-from-home and pandemic context runs throughout. Based on first ~37,000 caption characters, covering essentially the full 40-minute session. Details come from machine-generated captions and the guest's own claims; business figures are not independently checked. Topics are untimed; metadata follows YouTube. Source: https://youtubetotranscript.com/transcript?v=lUc9ZC4oeqg